Net promoter score
What our customers really think
We aim to deliver a quality client service and that's why we introduced Net Promoter Score (NPS), a globally-recognised client survey that can provide us with a high level overview of our strengths and weaknesses.

Why NPS?
   – Globally recognised
   – Simple but robust
   – Capture client feedback to further develop insurance solutions
   – Drive service improvements
   – Can be compared across business units, industries, countries and languages

Each month we survey our clients for their feedback on the level of service they receive from Willis Towers Watson. Results show that 95%* of FINEX Global clients surveyed were satisfied or completely satisfied with the level of service they received and double the industry average would recommend us to others.

*As of June 2011